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Company At a Glance
Industry: Global Healthcare & Life Sciences
Environment: 175,000-seat enterprise EUC estate with a 13,000+ application portfolio delivered across Windows 365 and modern endpoints
What they needed: Automated, evidence-based application validation at a scale no manual, owner-led process could deliver
Overview: One of the world’s largest healthcare and life sciences enterprises, operating in highly regulated markets where endpoint stability, security, and compliance are critical to patient safety and business continuity.
About the Organization
This global healthcare and life sciences enterprise supports 175,000 users worldwide across one of the most complex end-user computing environments in any industry. Its Windows application estate is measured in the thousands — and growing.
The organization set a bold strategic direction: an "app-ownerless" operating model, removing the dependency on named application owners to manually test and sign off on every application change. It is also a heavy adopter of Windows 365, with applications delivered continuously across cloud PCs and modern endpoints.
Modernization at this scale was non-negotiable — but so were stability, security, and governance. Neither could be compromised.
The Challenge
Application testing and sign-off depended on thousands of named application owners performing manual validation. Every application change put people in the critical path — slow, inconsistent, and impossible to scale.
The move to an app-ownerless model made the problem urgent: the application estate was expected to spike beyond 13,000 applications, every one requiring validation before and after change. No manual process, however well staffed, could deliver validation at that scale.
And as a heavy Windows 365 user, the organization needed applications proven continuously for cloud-delivered Windows environments — not just once at migration. Without a new approach, the choice was stark: grow testing headcount in proportion to the estate, accept project overruns, or accept rising risk of user disruption.
Solutions
WorkspaceDNA was selected — in a competitive evaluation — to establish the missing foundation: automated, evidence-based application validation at enterprise scale.
By automating application onboarding, smoke testing, deep functional testing, and validation, WorkspaceDNA replaced owner sign-off with evidence. The organization also became an ATP 360 Founding Customer, fully automating User Acceptance Testing and OS Build Validation.
Instead of relying on thousands of individual owners, teams could clearly see:
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Which applications were validated and ready
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Where risk existed across the estate
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Evidence for every change — before it reached users
Under a two-year agreement spanning a broad set of platform capabilities — including full support for the Windows 365 estate — validation became a continuous, automated system rather than a human bottleneck.
Results
The structural blocker to the app-ownerless model was removed. Application validation is now automated and evidence-based rather than dependent on thousands of individual application owners performing manual testing.
The organization can absorb estate growth beyond 13,000 applications without proportional headcount or project overruns. Applications are continuously validated for cloud-delivered Windows environments, directly supporting the Windows 365 strategy.
At 175,000 seats — the largest WorkspaceDNA deployment to date — the engagement establishes a repeatable enterprise blueprint for application lifecycle management at scale.
As one IT leader noted:
"We were one of the very first ServiceNow customers — and the WorkspaceDNA roadmap reminds all of us of ServiceNow."
Key Results:
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App-ownerless operating model made operationally possible through automated, evidence-based validation
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13,000+ applications validated at a scale no manual process could match
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User Acceptance Testing and OS Build Validation fully automated as an ATP 360 Founding Customer
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Continuous application validation across the Windows 365 estate, aligned to Microsoft’s cloud-first endpoint strategy
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Estate growth absorbed without proportional headcount or project overruns
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175,000 seats — the largest WorkspaceDNA deployment to date
Conclusion
With WorkspaceDNA embedded into its application lifecycle, the organization now operates with a repeatable, evidence-based approach to application change at the largest scale the platform has ever been deployed.
Application validation is no longer a one-time project or a person-dependent process. It’s part of a broader shift toward cloud-managed, validated, and predictable operations — enabling the app-ownerless enterprise without compromising control.